Instructions

  1.  Register and check your email to activate your account. We have noticed that Hotmail sometimes destroys our registration email; you don’t receive it, and it does not bounce back to us. We suggest using a different account like Yahoo.com or you can contact us and we will manually activate your account.
  2.  Using the button in the top right corner, log in to your account. At this point, we recommend all new students click “Pricing” at the top of their screen. Here you can choose from different packages and see our special offers. We offer an Unlimited CEU package for $129 (right now, you can save $10 off your initial purchase price!), or multiple 12 hour packages for $85 that make it easy for you to get your necessary CEUs. You can also access one of our free courses from the Pricing page.
  3.  If you are taking self directed courses, select “Self Directed Course List” from the Main Menu at the top of your screen, then skip to Step 5. If you are taking live courses, click on Course Schedule at the top of the page to see when the courses are open and which instructor is answering questions.
  4.  To take a live course, select “Live Course List” from the main menu at the top of the page. When using tile view, on the Live Courses page you may filter for a sub-category (e.g. SELECT CATEGORY > Patient Safety).
  5.  Whether you are taking live or self directed courses, at this point, you may choose a course. You can also click the link that states “Click here to view as tiles” if you would prefer to view all of the courses as a tiles.
    1. If you have not yet purchased the course, you will see an orange “Take This Course” button below the blue course information bar at the top of the page. Click this button to purchase and enroll in the course. Once you return to the course, you will be able to click on the first lesson to begin.
    2. If you have purchased that course or enrolled in an all access pass, you will see a white “Not Started” button. If you see the “Not Started” button, you may begin the course now (as long as it is during course hours) by clicking on the first lesson.
  6.  When taking recorded with live credit courses, on each lesson page there is a timer that indicates the amount of time it will take you to complete the lesson. Once the timer reaches zero, the “Mark Complete” button will become available. Select this button and it will take you to the next lesson. Alternatively you can click the next lesson on the right side of the page to move on. There is not a timer for self-directed lessons.
  7.  If you have any questions regarding content, you may email the course instructor by clicking on the “Contact Course Teacher” button on the top right side of the page.
  8.  Self-Directed courses require passing a post-test with a score of 80% or greater.
  9. Once you have completed all the material, the last lesson is a course evaluation. The evaluation has a 3-step submission process. Fill out the information then click “Submit“. Now click “Mark Complete“, just like you did for the other lessons.
  10.  Once you have completed all lessons, you will receive your certificate immediately. You may reprint certificates by going to Enrolled Courses, clicking on the course title, and then clicking on “Print Your Certificate!”.
  11.  Over the years, we have received many requests from people wanting to know what courses they have taken, the date they completed them, and the total hours they have. If at any point you want to see a list of all the courses you have taken (Name, Course, Completion Date, Number of Hours and total hours for this calendar year), you can click on “Completion Report” on the Resources menu at the top and follow the instructions. Note: You cannot access your certificates from this page. It is simply a convenient way for you to get your information.

Frequently Asked Questions

  1.   I am unable to print my certificate. What’s going on?
  2.   The live class closed while I was taking a course. Did I just lose my place?
  3.   Why aren’t the YouTube videos working?
  4.   I am being audited by my state. What do I need to do?
  5.   I want to retake a course that I have previously taken. What do I need to do?
  6.   What are the requirements for my state license renewal?
  7.   A YouTube video, link, or other course content is broken/missing. Who should I contact?
  8.   I’m from Kansas. Can I use your website to get CEUs?
  9.   After I purchase a course, how long do I have to take it?
  10.  I want to purchase 12 hours for $85, but I want different courses than those offered in the packages. Can I choose my own?
  11.   How do I view/manage/cancel my subscription?
  1. I am unable to print my certificate. What’s going on?
    • You can only reprint certificates during the hours the courses are open. Please try again during course open hours.
  2. The live class closed while I was taking a course. Did I just lose my place?
    • The system will save any completed lessons within a course if the time expires. This allows you to finish the course later. You will receive a warning 30 minutes before courses close for the evening.
  3. Why aren’t the YouTube videos working?
    • If you are taking the courses while at a hospital and some of the lesson videos won’t play, it is probably because your facility is blocking YouTube. Ask if they have guest WiFi and use a device that logs onto that instead of the main hospital network.
  4. I am being audited by my state. What do I need to do?
    • The process for audits in each state is different. The first thing we recommend you do is contact your state board to find out what they want and how they want it. The contact information for your state can be found on our Resources > State CE Requirements resource page. Most states want copies of your certificates, and have a specific email address, physical address or fax number where they want them sent. Some states have an online portal where you upload them. Either way, you will likely need to send in copies of your certificates. Click the link here to view your enrolled courses. This will show you all of the courses you are enrolled in. If you have completed a course, you will have a green check mark to the right of the name in the “Status” column. Click on the name of each course you’ve completed. Once you reach the course page, there will be a white button that says “Print Your Certificate!” From here you may either print or download your certificate.
  5. I want to retake a course that I have previously taken. What do I need to do?
    • Purchasing courses individually or via packages allow you to take a course for credit one time. You may review the course material at any time, but your certificate will always have the date you originally took the course. If you want to re-take a course with a new certificate pass date we will need to reset the course for you and you will have to re-purchase it. If you are on the All Access Pass subscription service we will reset the course without any extra fees. Prior to retaking a course, it is imperative that you download your previous certificate. Retaking a course will wipe out your course data from the previous completion. Please contact us to let us know which courses you would like to retake and we can erase your previous course data.
  6. What are the requirements for my state license renewal?
    • Click the link here to view your state CE requirements. Please ensure you read the disclaimer at the top of the Requirements page. The information was as accurate as possible at the time of publication. However, you are encouraged to read your state licensure requirements from the primary source, e.g. state website. If you find any errors or there are new requirements that haven’t been updated, please email mail@respiratoryassociates.com and we will ensure the page gets updated.
  7. A YouTube video, link, or other course content is broken/missing. Who should I contact?
    • Please send us a message at mail@respiratoryassociates.com with the course name and lesson number.
  8. I’m from Kansas. Can I use your website to get CEUs?
    • Some of our courses are counted as live in Kansas. Our “Recorded Courses with Live Credit” are not accepted as live. In 2018, we began offering Live-Stream Broadcasts for all our students, but more specifically for Kansas RTs. We continued to offer them after the renewal passed, but due to low attendance, we decided to postpone our live streams until we get closer to the renewal period. Live streams will be announced through our email list. Sign up here.
  9. After I purchase a course, how long do I have to take it?
    • If you purchased courses individually or via bundled packages you will remain enrolled in the course until you complete it. For example, if you bought a class in February and forgot about it, you could log in during the month of October and still have access to the course.
    • All Access Pass subscriptions are good for 365 days from purchase and auto-renew until canceled. Please print all of your certificates prior to canceling/expiration. Once your subscriptions expires you will lose access to the course material and printing certificates.
  10.  I want to purchase 12 hours for $85, but I want different courses than those offered in the packages. Can I choose my own?
    •  Yes! Add the courses you want to your cart totaling a minimum of 12 hours, and then use the discount code Save35. Note: This discount code will only work if you have a minimum of $120 in your cart.
  11. How do I view/manage/cancel my subscription?

If you have reviewed our instructions and FAQ and are still having trouble, please feel free to contact us at 800.720.7287 or send us an email at mail@respiratoryassociates.com.