If you have reviewed our instructions and FAQ and are still having trouble, please feel free to contact us at 800.720.7287 or send us an email at firstname.lastname@example.org.
You can only reprint certificates during the hours the courses are open. Please try again during course open hours.
If you're an annual subscriber and you're having issues getting into ACLS Primer, Child Abuse: Clinical, Ethical & Legal Issues, or Florida Laws & Rules, add the course to your cart and enter discount code SUBSCRIBER . This will enroll you in the class for no additional cost.
The system will save any completed lessons within a course if the time expires. This allows you to finish the course later. You will receive a warning 30 minutes before courses close for the evening.
If you are taking the courses while at a hospital and some of the lesson videos won’t play, it is probably because your facility is blocking YouTube. Ask if they have guest WiFi and use a device that logs onto that instead of the main hospital network.
The process for audits in each state is different. The first thing we recommend you do is contact your state board to find out what they want and how they want it. The contact information for your state can be found on our Resources > State CE Requirements resource page. Most states want copies of your certificates, and have a specific email address, physical address or fax number where they want them sent. Some states have an online portal where you upload them. Either way, you will likely need to send in copies of your certificates. Click the link here to view your enrolled courses. This will show you all of the courses you are enrolled in. If you have completed a course, you will have a green check mark to the right of the name in the “Status” column. Click on the name of each course you’ve completed. Once you reach the course page, there will be a white button that says “Print Your Certificate!” From here you may either print or download your certificate.
Purchasing courses individually or via packages allow you to take a course for credit one time. You may review the course material at any time, but your certificate will always have the date you originally took the course. If you want to re-take a course with a new certificate pass date we will need to reset the course for you and you will have to re-purchase it. If you are on the All Access Pass subscription service we will reset the course without any extra fees. Prior to retaking a course, it is imperative that you download your previous certificate. Retaking a course will wipe out your course data from the previous completion. Please contact us to let us know which courses you would like to retake and we can erase your previous course data.
Click the link here to view your state CE requirements. Please ensure you read the disclaimer at the top of the Requirements page. The information was as accurate as possible at the time of publication. However, you are encouraged to read your state licensure requirements from the primary source, e.g. state website. If you find any errors or there are new requirements that haven’t been updated, please email us and we will ensure the page gets updated.
Please send us a message at email@example.com with the course name and lesson number.
Some of our courses are counted as live in Arizona and Kansas. Our “Recorded Courses with Live Credit” are not accepted as live. In 2018, we began offering Live-Stream Broadcasts for all our students, but more specifically for Kansas RTs. Live streams will be announced through our email list. Sign up for our email list here.
If you purchased courses individually or via bundled packages you will remain enrolled in the course until you complete it. For example, if you bought a class in February and forgot about it, you could log in during the month of October and still have access to the course.
All Access Pass subscriptions are good for 365 days from purchase and auto-renew until canceled. Please print all of your certificates prior to canceling/expiration. Once your subscriptions expires you will lose access to the course material and printing certificates.
If you’ve made any purchases in the last 30 days and now want to upgrade to a subscription, please contact us and we will give you a discount code worth the amount you’ve already paid. You can purchase the subscription using this discount code to pay the difference.
Yes! Add the courses you want to your cart totaling a minimum of 12 hours, and then use the discount code Save35. Note: This discount code will only work if you have a minimum of $120 in your cart.