Frequently Asked Questions
If you have reviewed our instructions and FAQ and still require assistance, please contact us at 800.720.7287 or by using our Contact Us form.
Go to CEUs > Instructions.
Go to Account > Courses, find the course you took (completed courses will be listed at the top of this page and will have a check mark inside a green circle) and click on "Print Your Certificate" to the right of the course title. You may print your certificate and/or save it to your computer, USB drive, the cloud, or whatever electronic means of storage you prefer.
If you're an annual subscriber and you're having issues getting into any of our courses, DO NOT add the course to your cart. Contact us and we will add the course for you.
The system will save any completed lessons within a course if the time expires. This allows you to finish the course later. You will receive a warning 30 minutes before courses close for the evening.
If you are taking the courses while at a hospital and some of the lesson videos won’t play, it is probably because your facility is blocking YouTube. Ask if they have guest WiFi and use a device that logs onto that instead of the main hospital network.
Please email us with the course name and lesson number.
The process for audits in each state is different. The first thing we recommend you do is contact your state board to find out what they want and how they want it. The contact information for your state can be found on our CEUs > State CE Requirements page. Most states want copies of your certificates, and have a specific email address, physical address, or fax number where they want them sent. Some states have an online portal where you upload them. Either way, you will likely need to send in copies of your certificates. Go to Account > Courses. This page will show you all the courses you have completed and (if any) courses you are enrolled in and haven't completed. If you have completed a course, it will be in the Completed Courses section with a green check mark to the left of the course name. Click “Print Your Certificate” on the right and you may either print or download your certificate.
Per the AARC guidelines, we report the previous month's course rosters to them in the first week of the following month. The AARC reviews the submitted rosters and enters the information we provide. Per the AARC, the process will normally be completed within 30 days.
If you’ve made any purchases in the last 30 days and now want to upgrade to a subscription, please contact us and we will give you a discount code worth the amount you’ve already paid. You can purchase the subscription using this discount code to pay the difference.
Purchasing courses individually or via packages allow you to take a course for credit one time (you may review the course material at any time, but your certificate will always have the date you originally took the course). If you want to re-take a course with a new certificate pass date we will need to reset the course for you, and you will need to re-purchase it.
If you are on the Annual CEU Subscription service, go to the Account > Courses page and find the course you would like to re-take. Click on the name of the course. On the bottom right of the course page there is a RESET THIS COURSE button. Make certain you have printed your previous certificate - this step will erase the old one. Click on the button to reset the course. Refresh the page and confirm form re-submission (if necessary) to complete this action. Note: if your Annual CEU Subscription expires, you will lose access to both your certificates and the course material.
Either go to CEUs > State CE Requirements. Please ensure you read the disclaimer at the top of the Requirements page. The information was as accurate as possible at the time of publication. However, you are encouraged to read your state licensure requirements from the primary source, e.g. state website. If you find any errors or there are new requirements that haven’t been updated, please email us and we will ensure the page gets updated.
Our Real-Time Live Broadcast courses are counted as live in Arizona and Kansas. Our Live courses are not. In 2018, we began offering Real-Time Live Broadcasts for all our students, but more specifically for Arizona and Kansas RTs. Live broadcasts are announced on our CEUs menu and through our email list. Sign up for our email list here
The evaluation link will remain open for one (1) hour following the broadcast. If you fail to complete the evaluation during this time frame, you will not be able to obtain a certificate for the class.
We report the courses you took to CE Broker on the following business day.
If you purchased courses individually or via bundled packages you will remain enrolled in the course until you complete it. For example, if you bought a class in August and forgot about it, you could log in during the month of February and still have access to the course.
Annual CEU Subscriptions are good for 365 days from purchase and auto-renew until canceled. Please print all your certificates prior to canceling / expiration. Once your subscription expires you will lose access to the course material and be unable to print certificates.
Yes! Add the courses you want to your cart totaling a minimum of 12 hours, and then use the discount code Save35. Note: This discount code will only work if you have a minimum of $120 in your cart.
Go to Account > Manage Subscription. You can view your purchase confirmation, update your payment method, and cancel your auto-renewal on this page.
If your Annual CEU Subscription expires, you will lose access to both your certificates and the course material. Make certain you print and/or save your certificates prior to your subscription's expiration. We will not be able to provide replacement certificates.