Frequently Asked Questions

Go to CEUs > Instructions.

If you have purchased a course and see COURSE LOCKED when you try to take it, it's because you are not logged into the website. You need to log into the website so it will recognize you and grant access to the course(s) you purchased.

Look in the top right corner - on the menu row to the right of Support, Blog, Contact Us, you should see an Account menu. If there is a Log In button instead, click that, log in, and you'll be able to take your course.

If you are using a tablet and don't see Support, Blog, Contact Us, Log In (or Account), turn your device to landscape mode so you can see the entire menu row.

On a mobile device, click the three horizontal lines on the top right of our website and make certain you see Account below Contact Us. If you see a Log In button instead of an Account menu, you aren’t logged in.

You used the outline on the lesson page to move between lessons. Item 7 on our CEUs > Instructions page states "When you take our Live courses, on each lesson page there is a grayed out "MARK COMPLETE" button below the presentation. After you watch the entire lesson video it becomes green. Click on any Required Link(s) prior to moving to the next lesson. Click the green MARK COMPLETE button to move to the next lesson."

You won't have to watch each lesson again. Simply return to lesson 1 and click the green MARK COMPLETE button. Each succeeding lesson will automatically load. Click the green MARK COMPLETE button on each lesson until you reach the evaluation.

Go to Account > Courses, find the course you took (completed courses will be listed at the top of this page and will have a check mark inside a green circle) and click on "Print Your Certificate" to the right of the course title. You may print your certificate and/or save it to your computer, USB drive, the cloud, or whatever electronic means of storage you prefer. Certificates for Real-Time Live Broadcasts may only be printed from this page.

Alternatively you can go to CEUs > Live CEUs and print your certificate from there. If you're unable to print from the green box, click on the course title and click the orange PRINT YOUR CERTIFICATE button on the course page.

Make certain you're logged in. If you are, and have an active Annual CEU Subscription, and you're having issues getting into any of our courses, DO NOT add the course to your cart. Contact us at 682.302.4414 and we will add the course for you.

Our Live courses are available from 6:00 AM-11:30 PM Central Time. You are not able to take any lessons prior to or after those times - you will instead see a course page with dates and times our Live courses are open.

The system will save any completed lessons within a course if the time expires - this allows you to finish the course later. Watching the presentation and then clicking the MARK COMPLETE button sets the lesson status as completed. You will receive a warning 30 minutes before courses close for the evening (11:30 PM Central Time).

Because so few users took advantage of our Self-Directed (SD) courses, we opted out of offering them beginning midnight, 1/1/2021. We recommend taking our Live Courses, which do not require completion of a post-test, and are available every day from 6:00 AM - 11:30 PM Central Time. If you purchased a Self-Directed course and did not take it prior to 1/1/2021, contact us and we'll enroll you in a live course that matches the number of hours you purchased.

The benefit of Live courses is there is no test to take!

If you are using a tablet, put it in landscape mode (sideways). When using portrait mode (vertical) the play button on the videos may not show up.

If you are taking the courses while at a hospital and some of the lesson videos won’t play, it is probably because your facility is blocking our website and/or YouTube. Ask them to add our website to their whitelist. If they can't or won't, see if there is a guest WiFi and use a device that logs onto that instead of the main hospital network.

If you're using the Chrome browser or a Chromebook, sometimes a video will start and instantly stop. The issue is the Chrome pop-up blocker. In the Chrome address bar type "chrome://settings" (without the quotes) and press Enter. When the Settings page loads, click "Privacy and security" (on the left), and in the middle top-most box titled "Privacy and security" click on "Site Settings". Scroll down and click on "Pop-up and redirects". To the right of "Allow" click the Add button. Add our website (https://respiratoryassociates.com/) and click the Add button. Now close and relaunch Chrome.

Another answer to this issue is to download the free VLC media player. Go to https://www.videolan.org/vlc/ and click the box "Download VLC".

Please email us with the course name and lesson number.

Microsoft no longer supports Internet Explorer, and our website will not work when using this out-of-date browser.

If you are having issues with a password reset, please call our office at 682.302.4414 and we'll reset it for you.

The process for audits in each state is different. The first thing we recommend you do is go to CEUs > State CE Requirements. We have listed the most pertinent information for each state, with links to their RT board, contact info, renewal info, continuing education requirements, laws and regulations, etc. State requirements can change without notice, so always go to your state's RT board to verify its licensure requirements.

Most states want copies of your certificates, and have a specific email address, physical address, or fax number where they want them sent. Some states have an online portal where you upload them. Either way, you will likely need to send in copies of your certificates. Go to Account > Courses. This page will show you all the courses you have completed and (if any) courses you are enrolled in and haven't completed. If you have completed a course, it will be in the Completed Courses section with a green check mark to the left of the course name. Click “Print Your Certificate” on the right and you may either print or download your certificate. If you don't see your certificates, contact us for assistance.

If your state is requesting a provider number for the course(s) you took, our AARC assigned number is on the bottom right of every certificate. (Example: Respiratory Lecture Series Course #184569000). This number changes every month, so courses taken in February and March will have different course numbers. Courses taken in March of one year will have a course number that differs from those taken in March of the following year.

Per the AARC guidelines, we report the previous month's course rosters to them in the first week of the following month. The AARC reviews the submitted rosters and enters the information we provide. Per the AARC, the process will normally be completed within 30 days.

If you’ve made any purchases in the last 30 days and now want to upgrade to a subscription, please contact us and we will give you a discount code worth the amount you’ve already paid. You can purchase the subscription using this discount code to pay the difference.

Purchasing courses individually or via packages allow you to take a course for credit one time (you may review the course material at any time, but your certificate will always have the date you originally took the course). If you want to re-take a course with a new certificate pass date we will need to reset the course for you, and you will need to re-purchase it.

If you are on the Annual CEU Subscription service, go to the Account > Courses page and find the course you would like to re-take. Click on the name of the course. On the bottom right of the course page there is a RESET THIS COURSE button. Make certain you have printed your previous certificate - this step will erase the old one. Click on the button to reset the course. Refresh the page and confirm form re-submission (if necessary) to complete this action. Note: if your Annual CEU Subscription expires, you will lose access to both your certificates and the course material.

Go to CEUs > State CE Requirements. Please ensure you read the disclaimer at the top of the Requirements page. The information was as accurate as possible at the time of publication. However, you are encouraged to read your state licensure requirements from the primary source, e.g. state website. If you find any errors or there are new requirements that haven’t been updated, please email us and we will ensure the page gets updated.

Our Real-Time Live Broadcast courses are Interactive Webinars that are counted as live in Arizona and Kansas. Our Live courses are not. In 2018, we began offering Real-Time Live Broadcasts for all our students, but more specifically for Arizona and Kansas RTs. Live broadcasts are announced on our CEUs menu and through our email list. Sign up for our email list here

The Interactive Webinar evaluation link will remain open for thirty (30) minutes following the broadcast. If you fail to complete the evaluation during this time frame, you will not be able to obtain a certificate for the class. Text or call us at 682.302.4414 or email us. We are here to help every paid attendee receive a certificate.

For our users who are licensed as RTs in Florida, Louisiana, and/or Mississippi, we report the courses you took to CE Broker the following day. Coming soon - reporting for our customers who are licensed in South Carolina.

If you purchased courses individually or via bundled packages you will remain enrolled in the course until you complete it. You will never lose access to the course.

Annual CEU Subscriptions are good for 365 days from purchase and auto-renew unless canceled. If you cancel your auto-renewal, please print all your certificates prior to your subscription expiration date. Once your subscription expires you will lose access to the course material and be unable to print certificates.

Yes! Add the courses you want to your cart totaling a minimum of 12 hours, and then use the discount code Save35. Note: This discount code will only work if you have a minimum of $120 in your cart.

If you have an Annual CEU Subscription and would like to maintain your access to an unlimited amount of continuing education courses, please update your billing information by logging in and going to Account > Manage Subscription > Update Payment Method. If you see the sidebar menu but nothing else, scroll down - Update payment method for Annual CEU Subscription is sometimes located down the page out of view. You may also have to click Manage Subscription on the Account menu a second time to get the page to load. Scroll down the page and click Add New Card. After adding your new card, click the UPDATE PAYMENT METHOD button. Now go to the next step!

This last step MUST BE COMPLETED or your default payment method for your subscription won't be changed to your new card. Return to Account > Manage Subscription > Update Payment Method, and make certain your new payment method is the one selected. If it isn't select your new payment method and click the UPDATE PAYMENT METHOD button.

If you do not have an Annual CEU Subscription, go to Account > Update Account Info, scroll to the bottom of the page, and click the ADD NEW CARD button. Enter your new card information and click the ADD NEW CARD button again. After adding your new card, scroll to the bottom of the page again and set your new card as the default. This last step MUST BE COMPLETED or your default payment method won't be changed to your new card.

Go to Account > Manage Subscription. You can view your purchase confirmation, update your payment method, and cancel your auto-renewal on this page.

If your Annual CEU Subscription expires, you will lose access to both your certificates and the course material. Make certain you print and/or save your certificates prior to your subscription's expiration.