Frequently Asked Questions
Find answers to common questions about courses, certificates, reporting, and subscriptions. For step-by-step course instructions, visit our Instructions page. Still need help? Contact us through webchat or our Contact Us form.
Taking Courses
For Recorded Live courses, you can use the Recorded Live Credit Course Locator located on the Continuing Education menu to locate schedules for specific courses, or browse Recorded Live courses by content area.
For Self-Directed courses, go to the Self-Directed Non-Traditional Courses page located on the Continuing Education menu and use the filters above the course list to filter by content area.
For Real-Time Live Broadcasts, the content areas are visible on the Real-Time Live Broadcast schedule located on the Continuing Education menu underneath the course title.
Recorded Live Credit courses are available only during their posted dates and times. View Today’s Recorded Live Courses to see what is currently open, or use the Recorded Live Schedule Finder to find future dates for a particular course. Be sure your correct time zone is selected.
If a course closes before you finish, your completed lessons will be saved. You can continue the next time the course is scheduled.
No, you cannot finish a Recorded Live course after its closing time. Access to a Recorded Live Credit course opens and closes at the scheduled times. It is not enough to just jump in before access to the course closes. The course will close at the stated time and you will not be able to progress. For example, a course opens at 1:00 pm and closes at 2:30 pm. You begin the course at 2:00 pm. You began a 1 hour course with only 30 minutes remaining - you will not be able to complete it. You did not waste your time, however. By clicking the MARK COMPLETE button below each lesson video you allowed our website to track your progress. If you completed 5 of 9 lessons, when the course is once again open you can return and complete it.
Our Self-Directed (Non-Traditional) courses are accepted by all state boards for either all or a portion of an RT's continuing education requirements. See our State CE Requirements page and click on your state if you are unsure how many of these courses you are allowed to submit for license renewal.
Each Self-Directed course is On Demand and available to take 24/7 (they never close). To begin a course, click on the course name. When the course page loads, click on Start This Lesson next to Lesson 1. Each course has a post-test that must be passed with a score of at least 70%.
If you purchased a course (or an Annual CE Subscription) and see Purchase This Course when you try to take it, it's because you are not logged into the website. You need to log into the website so it will recognize you and grant access to the course(s) you purchased. Click here to log in.
On a computer, look in the top right corner - on the menu row by RRT Exam Review and Support, you should see an Account menu. If there is a Log In button instead, click that, log in, and you'll be able to take your course.
On a mobile device, click the menu on the top right and scroll down. If you see Log In under Support, click on it to log in to the website.
As part of the approval process for accreditation of our live courses by the AARC , we have to specify the method we will use to identify successful completion of our course. Return of an evaluation form by an attendee is the method we chose.
Completion of an evaluation within 30 minutes of the end of the Zoom class is our stated rule for this purpose. This rule is listed on both our Real-Time Live Broadcast page and on each Real-Time Live Broadcast course page. We also give verbal instructions at the beginning of the Zoom class plus both written and verbal instructions at the end of the Zoom class that the evaluation must be completed within 30 minutes after the presentation ends.
Following each Zoom class we are available by website chat, email, phone, and text to assist any users who needed assistance.
We are here to help every paid attendee receive a certificate. If you attended an exceptionally large class (e.g. a sponsored free course with upwards of 100+ attendees) we will double the evaluation period to an hour.
Purchasing courses individually allows you to take a course for credit one time (you may review the course material, but your certificate will always have the date you originally took the course). If you want to retake a course with a new certificate date, you will need to purchase it again. Purchasing the class again will reset your progress, so you can take the course for a new certificate.
If you have an active Annual CE Subscription you can retake any course when it is open. Beneath the course header, there is a bar that states "In order to receive a new certificate, you’ll need to reset your progress before you proceed." Click the Reset This Course button. The page will reload, and you can take the class again for a new certificate.
Course Progress & Troubleshooting
Access to a Recorded Live Credit course opens and closes at the scheduled times. It is not enough to just jump in before access to the course closes. The course will close at the stated time and you will not be able to progress. For example, a course opens at 1:00 pm and closes at 2:30 pm. You begin the course at 2:00 pm. You began a 1 hour course with only 30 minutes remaining - you will not be able to complete it. You did not waste your time, however. By clicking the MARK COMPLETE button below each lesson video you allowed our website to track your progress. If you completed 5 of 9 lessons, when the course is once again open you can return and complete it.
If you purchased a course (or an Annual CE Subscription) and see Purchase This Course when you try to take it, it's because you are not logged into the website. You need to log into the website so it will recognize you and grant access to the course(s) you purchased. Click here to log in.
On a computer, look in the top right corner - on the menu row by RRT Exam Review and Support, you should see an Account menu. If there is a Log In button instead, click that, log in, and you'll be able to take your course.
On a mobile device, click the menu on the top right and scroll down. If you see Log In under Support, click on it to log in to the website.
On the Account > My Courses page, you can search the name of any course and click the Search icon to see your progress on that class.
If you are using a tablet, put it in landscape mode (sideways). When using portrait mode (vertical) the play button on the videos may not show up.
If you are taking the courses while at a hospital and some of the lesson videos won’t play, it is probably because your facility is blocking our website and/or YouTube. Ask them to add our website to their whitelist. If they can't or won't, see if there is a guest WiFi and use a device that logs onto that instead of the main hospital network.
Please contact us with the course name and lesson number.
Certificates & Reporting
To see a list of courses you have completed, print your certificates, or export your transcript, go to the Account > Certificates page.
The license number(s) in your profile appears as you entered it, but there is an easy solution if it is incorrect or missing. Go to the My Account page and select Licenses. Add or modify the appropriate licenses.
For our users who are licensed as RTs in Alabama, Arkansas, Florida, Georgia, Kansas, Louisiana, New Hampshire, Oklahoma, South Carolina, Tennessee, and Texas, we report the courses taken by users with active (non-expired and permanent) licenses to CE Broker the following day. It is then up to CE Broker to assign those courses to your account. Once our reporting is done, any delay is their responsibility.
We began reporting to CE Broker for Texas RCPs in April 2025.
Please make sure you correctly list your state license when registering to use our website.
If your license is expired we will not be able to report your courses. You will need to tell us when your expired license is restored to active status by using our webchat or the Contact Us form on our website. You may also use these methods to list multiple state licenses you possess so that we may report your courses taken to other state boards that utilize CE Broker.
In February 2023 CE Broker stated North Carolina is no longer using their service.
In November 2024 CE Broker stated Mississippi is no longer using their service.
Per the AARC guidelines, we report the previous month's course rosters to them in the following month (usually by the first week). The AARC reviews the submitted rosters and enters the information we provide. Per the AARC, the process will normally be completed within 30 days. If you need to contact the AARC, their number is 972-243-2272.
The process for audits in each state is different. The first thing we recommend you do is go to Continuing Education > State CE Requirements. We have listed the most pertinent information for each state, with links to their RT board, contact info, renewal info, continuing education requirements, laws and regulations, etc. State requirements can change without notice, so always go to your state's RT board to verify its licensure requirements.
Most states want copies of your certificates, and have a specific email address, physical address, or fax number where they want them sent. Some states have an online portal where you upload them. Either way, you will likely need to send in copies of your certificates. Go to Account > Certificates. This page will show you all the courses you have completed and (if any) courses you are enrolled in and haven't completed. If you have completed a course, it will be in the Completed Courses section with a green check mark to the left of the course name. Click “Download Certificate” on the right and you may either print or download your certificate. If you don't see your certificates, contact us for assistance.
If your state is requesting a provider number for the course(s) you took, our AARC assigned number is on the bottom right of every certificate. (Example: Respiratory Lecture Series Course #184569000). This number changes every month for our live courses, so courses taken in February and March will have different course numbers. Courses taken in March of one year will have a course number that differs from those taken in March of the following year.
State Requirements
Click the State CE Requirements link on our Main Menu and select your state.
Check out our Notice for Practitioners in AZ, CA, CT, KS, MO, NH & TN on the Support menu for details on what counts as Traditional/Live CE in your state.
Click the State CE Requirements link on our Main Menu and select your state for more details.
Go to our CA RCP Leadership Courses page located on the Continuing Education menu. This page lists all of our California RCP Leadership courses. We currently have 8 hours of Leadership Courses available Self-Directed, with many more available via our live schedules.
We also encourage you to visit our California CE requirements page for a detailed look at the requirements for licensure and renewal.
Purchases & Subscriptions
Courses stay on your account until you complete them. If you decide you no longer want to take the course you purchased, reach out to us for a coupon worth what you paid that you can use to enroll in another course.
If you’ve made any purchases in the last 30 days and now want to upgrade to a subscription, please contact us and we will give you a discount code worth the amount you’ve already paid. You can purchase the subscription using this discount code to pay the difference.
Go to Account > My Subscriptions. Click on the "View" button next to your subscription. You can view its status, update your payment method, etc. Clicking the "Cancel" button under the Actions section will turn off your auto-renewal, and you will retain access until your renewal date, upon which you will not be charged and your access will expire.
Go to Account > My Subscriptions. Click on the "View" button next to your subscription. Under Actions, click the Change Payment button.
Your certificates remain on your account on the Account > Certificates page after your subscription expires.
Account Help
Go to the My Account page and select Licenses. Click the Add New License or Certification button. Select your board, enter your license number, and click Save.
Go to the My Account page and click on Password Change. The password reset area will expand, where you can enter your desired new password.
If you have any trouble with the password reset process, please reach out via web chat or our Contact Us form for assistance.